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Terms of Service

Effective date: 19 April 2026 · Version 2.0 · Governing law: Netherlands

Preamble

These Terms of Service (the "Terms") constitute a legally-binding agreement between you ("Customer", "you") and Ri.NET (a ZZP sole proprietorship registered with the Kamer van Koophandel in Amsterdam, Netherlands), governing your access to and use of rinet.dev and any related products or services (collectively, the "Service"). Please read these Terms carefully. They define the rights and obligations of both parties with respect to the Service.

1. Acceptance of Terms

By creating an account, accessing the Service, or using any resource linked from rinet.dev, you confirm that you have read, understood, and agreed to be bound by these Terms together with our Privacy Policy and Cookie Policy. If you do not agree with any provision of these Terms, you must not use the Service. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

2. Definitions

"Account" means the credentials used by Customer to access the Service. "API" means the application-programming interfaces made available by Ri.NET through rinet.dev. "API Key" means a tenant-scoped credential issued to Customer. "Content" means any text, diagram, documentation, image, video, code sample, or other material made available through the Service. "Data" means information processed through the Service including, where applicable, Personal Data. "Documentation" means the technical documentation made available at rinet.dev. "Effective Date" means the date Customer first accepts these Terms. "Service" has the meaning in the Preamble. "Subscription" means a paid recurring tier (Starter, Pro, Enterprise, Sovereign). "Tier" means the plan level assigned to Customer. "User" means any individual using the Service under Customer’s Account.

3. Account registration

To use the Service you must register for an Account. You agree to (a) provide accurate, complete, and current information; (b) maintain the security of your credentials; (c) not share your Account or API Key with any third party without written permission from us; (d) promptly notify us at damir@rinet.one of any unauthorized use or security breach; (e) accept responsibility for all activities conducted under your Account.

Ri.NET reserves the right to refuse registration, to suspend or terminate accounts, to remove or edit Content, or to cancel subscriptions at our sole discretion if we have reasonable grounds to believe that the Account has been used in violation of these Terms, applicable law, or the legitimate interests of Ri.NET, its users, or third parties.

4. Description of the Service

The Service provides (i) developer documentation of the Ri.NET Civic Intelligence Operating System; (ii) programmatic access to the Ri.NET platform through a REST API, subject to tier-dependent rate limits and feature availability; (iii) a demo-booking facility and related support resources. The Service is provided on an "as available" basis. Specific features, availability, and performance characteristics are documented in the Service’s technical materials and are subject to change.

5. API usage

Customer may access the API only through authorized mechanisms and in accordance with the Documentation. Customer shall not (a) attempt to reverse-engineer the API; (b) circumvent rate limits or tier restrictions; (c) use the API to replicate, scrape, or redistribute the Ri.NET platform’s substantive output in bulk; (d) generate automated traffic beyond the terms of Customer’s Tier; (e) resell API access without written permission from Ri.NET.

Rate limits are enforced per-tier. Free tier: 100 requests per 24-hour period with sandboxed responses. Starter tier: 10,000 requests per 24-hour period with production responses. Pro tier: subject to fair-use review. Enterprise and Sovereign tiers: as specified in the applicable Order Form.

6. Fees and billing

Paid Tiers are billed in advance on a monthly or annual cycle as selected at checkout. Prices are exclusive of applicable VAT, which is added at the rate applicable to the Customer’s billing country as determined by Stripe Tax. Payments are non-refundable except where required by applicable law or as explicitly provided in these Terms.

Ri.NET reserves the right to adjust pricing upon 30 days’ notice to subscribed Customers. Fee increases take effect at the start of the next billing cycle. Customers may cancel before the increase takes effect to avoid being bound by the new rate.

Failed payments trigger a 7-day grace period during which access continues. After grace, access is suspended until payment is resolved. Accounts unpaid for more than 60 days may be terminated.

7. Intellectual property

Ri.NET and its licensors retain all right, title, and interest in and to the Service, the API, the Documentation, the Content, and all related intellectual property, including all trademarks, copyrights, patents, trade secrets, and know-how. Except for the limited licenses expressly granted in these Terms, nothing herein grants Customer any rights in Ri.NET’s intellectual property.

8. License grants

Subject to Customer’s compliance with these Terms and timely payment of applicable fees, Ri.NET grants Customer a non-exclusive, non-transferable, non-sublicensable, revocable, limited license to access and use the Service for Customer’s internal business purposes during the term. Customer is granted no rights to modify, copy, distribute, reverse-engineer, or create derivative works from the Service or Documentation except as explicitly permitted.

9. Acceptable use

Customer agrees to use the Service in compliance with (a) these Terms; (b) the Documentation; (c) all applicable laws; (d) the legitimate rights of third parties. Customer will configure access such that Users acting on Customer’s behalf also comply with these Terms. Acceptable use includes legitimate research, journalism, regulatory oversight, and governance use cases.

10. Prohibited conduct

Customer shall not use the Service to:

  • Violate any applicable law, regulation, or third-party right;
  • Transmit malware, viruses, or malicious code;
  • Engage in phishing, fraud, or impersonation;
  • Harass, threaten, or stalk any individual;
  • Scrape or harvest the Service beyond the limits of the applicable Tier;
  • Attempt to gain unauthorized access to any system, network, or account;
  • Disrupt or degrade the Service or any related infrastructure;
  • Reverse-engineer or attempt to derive source code from the Service;
  • Use the Service for unlawful competitive intelligence against Ri.NET;
  • Develop a competing product or service based on insights derived through use of the Service;
  • Remove, obscure, or alter any proprietary notices;
  • Use the Service to develop weapons or support prohibited categories of warfare-related activity.

11. Customer data

As between the parties, Customer retains all right, title, and interest in Data submitted to the Service by Customer. Customer grants Ri.NET a limited license to process Customer Data only to the extent necessary to provide the Service and to fulfill legal obligations. Ri.NET does not use Customer Data to train public models or to build general-purpose machine-learning systems unrelated to the Service. This restriction is architectural, not merely contractual: the platform is designed such that Customer Data is tenant-isolated at the storage layer.

12. Privacy

Customer’s use of the Service is also subject to our Privacy Policy, which is incorporated into these Terms by reference. To the extent Customer processes Personal Data through the Service, Customer and Ri.NET will, upon request, enter into a Data Processing Agreement ("DPA") in the form attached to these Terms or in substantively equivalent form mutually acceptable to the parties.

13. Third-party services

The Service may link to or integrate with third-party services (including Google, LinkedIn, Stripe, and Hetzner). Ri.NET does not control and is not responsible for third-party services. Customer’s use of such services is governed by their respective terms and policies.

14. Service level

Ri.NET targets 99.9% monthly uptime for the Service, measured as availability of API endpoints during each calendar month. Scheduled maintenance windows (announced at least 48 hours in advance) are excluded from this calculation. Enterprise and Sovereign Tiers are governed by separately negotiated Service Level Agreements which may include stricter uptime targets, latency guarantees, and remediation commitments. Free and Starter Tiers are provided without binding SLA commitments.

15. Warranties

Each party represents and warrants that (a) it has the full power and authority to enter into these Terms; (b) its performance of these Terms will not conflict with any other agreement to which it is a party; (c) it will comply with all laws applicable to its performance hereunder.

16. Disclaimers

EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. RI.NET SPECIFICALLY DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. RI.NET DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

Ri.NET does not warrant the accuracy, completeness, or reliability of data derived from public-sector sources processed through the platform. Such data is provided as a reasoning substrate for authorized human analysts. Decisions based on such output remain the responsibility of the human decision-maker.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL RI.NET’S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS EXCEED THE GREATER OF (A) THE FEES PAID BY CUSTOMER TO RI.NET IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE THOUSAND EUROS (€1,000). IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, OR LOSS OF BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS SHALL APPLY WHETHER THE CLAIM IS FOUNDED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE.

18. Indemnification

Customer agrees to indemnify, defend, and hold harmless Ri.NET and its officers, employees, agents, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) Customer’s breach of these Terms; (b) Customer’s use of the Service in violation of law; (c) any Content submitted by Customer; (d) Customer’s negligent or willful misconduct.

19. Term and termination

These Terms commence on the Effective Date and continue until terminated. Either party may terminate these Terms for convenience upon 30 days’ written notice. Ri.NET may terminate immediately upon notice if Customer materially breaches these Terms and fails to cure within 15 days of written notice of the breach. Upon termination, Customer’s right to access the Service ceases, and Customer shall cease all use of the API and destroy any Content in its possession except as required for legal archival.

20. Suspension

Ri.NET may suspend Customer’s access to the Service without prior notice if (a) Ri.NET reasonably believes Customer’s use violates these Terms; (b) Ri.NET’s operation is at risk due to Customer’s activity; (c) required by law or regulatory directive; (d) a payment is overdue. Where practical, Ri.NET will provide contemporaneous notice of suspension.

21. Export control

Customer acknowledges that the Service may be subject to European Union and other export control laws. Customer will not export, re-export, or transfer the Service, directly or indirectly, to any destination, entity, or person prohibited by applicable law.

22. Confidentiality

Each party agrees to hold in confidence all non-public information received from the other party ("Confidential Information"). Confidential Information includes (a) technical documentation marked confidential; (b) unpublished roadmap communications; (c) commercial pricing for Enterprise and Sovereign tiers. Confidential Information does not include information that is generally known, independently developed, or rightfully received from a third party without obligation of confidence.

23. Force majeure

Neither party shall be liable for failure or delay in performance caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, government action, power outages, or large-scale network failures affecting the general Internet.

24. Notices

Notices under these Terms must be in writing and delivered by email to damir@rinet.one (for notices to Ri.NET) or to the email address on file for the Customer Account (for notices to Customer). Notices are deemed given upon confirmed delivery.

25. Assignment

Customer may not assign these Terms without Ri.NET’s prior written consent. Ri.NET may assign these Terms without consent in connection with a merger, acquisition, or sale of substantially all assets.

26. Waiver and severability

No failure or delay by either party to exercise any right or remedy under these Terms shall constitute a waiver. If any provision is held invalid or unenforceable, the remaining provisions continue in full force and effect.

27. Governing law

These Terms are governed by the laws of the Netherlands, excluding its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

28. Dispute resolution

Any dispute arising out of or relating to these Terms shall be resolved first through good-faith negotiation. If unresolved after 30 days, disputes shall be submitted to the exclusive jurisdiction of the competent courts in Amsterdam, Netherlands.

29. Amendments

Ri.NET may modify these Terms from time to time. Material changes will be communicated by email to registered Customers at least 30 days before taking effect. Continued use after the effective date constitutes acceptance. If Customer objects to a change, Customer’s sole remedy is to terminate the subscription before the change takes effect.

30. Entire agreement

These Terms, together with the Privacy Policy, Cookie Policy, and any applicable Order Forms or DPAs, constitute the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous agreements, proposals, or representations, whether oral or written.